Call Center for Fly Makkah in Burewala

Sysmatixx collaborated with Fly Makkah to establish a fully operational 5-seat call center in Burewala, designed to streamline customer support and enhance the overall service experience. The call center features an integrated ticketing system to efficiently manage customer queries and issues.

To further elevate service quality, Sysmatixx developed and implemented a robust customer feedback system. As part of this initiative, a comprehensive telephonic survey was conducted with 600 respondents to gather insights into customer satisfaction, pain points, and improvement opportunities.

This strategic setup not only supports Fly Makkah's customer service operations but also reflects Sysmatixx’s commitment to deploying technology-driven solutions for better user engagement and satisfaction.