Citizen Consultation Survey: A Project with UNDP

United Nations Development Programme (UNDP) required a firm to conduct a telephonic survey on the recent event of flood from the Merged Areas (MAs). The KP Flood Survey was divided into the following activities:

A questionnaire was shared by UNDP. All these questions were related to the event of a flood.

• The survey was to be conducted in Bajaur, Khyber, Kurram, Mohmand, North Waziristan, Orakzai, South Waziristan, Charsadda, Dera Ismail Khan, Lower Dir, Mardan, Nowshera, Swat, and Upper Dir
• There were three variants of the questionnaire i.e., Variant A, B, and C
• A total of 12,000 sample size was to be completed through the telephonic survey

Sysmatixx understood the details of the project and undertook the list of following activities:

• When the questionnaire was shared with our team, a pilot was conducted
• In order to do the pilot testing,
  1. A training session for software developers was conducted by our senior team
  2. After training, software was developed for the telephonic survey. The software developers also tested the developed software (checked for errors, bugs, glitches, etc)
  3. Enumerators were trained on the usage of the software and Questionnaire
• Enumerators first completed the stage of pilot testing
• The pilot forms were QA-ed by the QA expert
• A pilot dataset and a pilot report were submitted to the UNDP
• The UNDP team checked the report and the dataset in detail
• After the go-ahead on the pilot forms, the actual survey was conducted
• The enumerators completed 4000 questionnaire forms in Variant A, 4000 forms in Variant B, and 4000 questionnaire forms in Variant C
• Before this, enumerators were trained on the questionnaire (how to communicate effectively and how to pitch questions). The training was provided on every single question of the questionnaire
• When needed, short training sessions were also conducted from time to time to clear out any ambiguity faced by the enumerators.
• The completed forms were QA-ed. The training was also provided by the QA person if necessary
• The UNDP had access to monitor the entire activity either through physical visits or live monitoring

A clean and finalised dataset was provided to the UNDP team in the desired format